HELP + FAQS

About Our Wigs

What kind of hair are your wigs made from?

Our wigs are made exclusively from unprocessed, virgin human hair

How does my wig stay secure on my head? Is glue or tape used?

Our wigs stay secure to your head through the use of a Shani Wigs wig grip. No glue or tape is necessary.

How long can I expect my wig to last?

With the right upkeep, your wig should last up to five years.

Can I wear a wig if I have no hair on my head?

Absolutely! We would place a wig grip around your head to keep the wig secured.

What if I do have hair – can I still wear a wig on top?

Absolutely, you would just tuck your hair in a low bun or ponytail and place the wig on top.

I’m a little bit hesitant to start wearing wigs. Who is your ideal client?

Our clients are women of all different ages and all parts of the world. They might be suffering from hair loss due to hormonal issues or aging, or women looking to change up their look. Many of our clients cover their hair for religious reasons as well. We also have clients in the beauty and entertainment industry who wear wigs for various work functions.

I WANT TO a wig, but I’m not sure what style SUITS ME. What would you recommend?

We have a talented team of stylists that cut and style according to face shape and your personal style. Together we will be able to guide you to get the perfect piece.

I want to be able to swim, sleep and workout in my wig. Is that possible?

Our wigs are luxury, high quality items. They are not meant to be slept, swam or worked out in.

What is a topper? Who is a good candidate for a topper?

You can think of a topper as three quarters of a wig. It is worn with some hair out in the front, and is clipped a couple inches away from the hairline. It is then blended with your bio hair. If you are someone who has hair in their hairline, you are likely a good candidate for a topper.

What do I need to do to upkeep my wigs?

Please see our wig washing and styling course.

Ordering & Customizations

How long does the ordering and customization process take from start to finish?

The time frame is heavily dependent on the extent of the customizations being done to your wig. It can take anywhere between two to six weeks to complete.

I want some added color in my wig. Can my wig be dyed?

Yes. Since our wigs are made with exclusively unprocessed human hair, you can dye it just like you would your regular hair.

What is the price range oF SHANI wiGS And toppers?

Our wigs start at $5,000 and price will vary with length and color. Our toppers start at $4,500 and will also vary with length and color.

What is a topper? Who is a good candidate for a topper?

You can think of a topper as three quarters of a wig. It is worn with some hair out in the front, and is clipped a couple inches away from the hairline. It is then blended with your bio hair. If you are someone who has hair in their hairline, you are likely a good candidate for a topper.

What if I order a wig and when it arrives it does not fully meet my expectations?

Please see our return and exchange policy.

Shipping & Returns

WHAT IS YOUR INTERNATIONAL SHIPPING POLICY?

If you are a customer who is not a resident of the USA, you will also be liable for any applicable tax/custom charges for your country of residence. This charge will not appear on our invoice and this will likely be payable upon receiving the item from the relevant national authority for your country of residence. Typically, this is in the region of 20% of the cost of your wig, however this will vary between countries. Please consider this when ordering your wig.

WHAT HAPPENS IF MY WIG DOES NOT ARRIVE ON TIME?

If your wig is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. We are not liable for delays caused by the event, but if there is a risk of substantial delay, you can contact us to end the contract and receive a refund for any products you have paid for but not received.

I WOULD LIKE TO RETURN MY WIG. WHAT CAN I DO?

If you did not apply any customizations to your wig, then you have 14 days to change your mind and receive a refund. However, if you applied any customizations to your wig, including cut or color, your wig is nonreturnable.

We make every effort to accommodate our clients and their individual needs. However once a custom order is placed, it cannot be returned, and therefore we are unable to offer refunds on our bespoke merchandise.

Wig Dictionary

Lace front wig

A lace front wig is similar to a lace top wig, but the lace only goes along the front hairline. This creates a natural-looking hairline and allows the wig to be styled away from the face. It is a popular option for people who want to change their hairstyle or try a new look.

Lace top wig

A lace top wig has a cap that is made of a fine lace material, which allows for the scalp to be visible through the wig. This creates a very natural-looking hairline and can be a good option for people who want a very realistic wig, regardless of hair loss.

Skin top wig

A skin top wig has a cap that is made to look like skin at the top, so that the hair appears to be growing directly from the scalp. This type of wig is designed to create a natural-looking part and is often used for fashion or cosplay purposes.

Virgin hair

Virgin hair refers to hair that has never been chemically processed or treated with any kind of dye, bleach, or perm. This type of hair is considered to be the highest quality and is often used to make wigs or hairpieces for a natural, realistic look.

Weft

A weft is a long strip of hair that has been sewn together at the top. Wefts are used in wigs or as a base for creating hairpieces.